Frequently Asked Questions on Eagan

1. When did the community open?
2. How many floors are there?
3. How many areas are there for sitting and visiting outside of the apartment building?
4. How many apartments are in the building?
5. What type of heat is in the apartments?
6. Can we install a ceiling fan in our apartment?
7. What appliances are provided?
8. Is laundry service provided for assisted living and memory care units?
9. What color are the appliances?
10. What color is the carpet?
11. What color are the cupboards and the woodwork?
12. What amenities are available?
13. Are window treatments provided?
14. Are there showers or tubs in the bathroom?
15. Are there emergency pull cords installed?
16. Are there grab bars in the bathroom?
17. Are there hand rails in the hallways?
18. Where are the sprinkler systems located?
19. Are pets allowed?
20. What is the ceiling height in the apartments?
21. If I am a resident of an independent living apartment and need more care, will I have priority over someone not living in the building?
22. How are assisted living charges determined?
23. Are there garages?
24. What is your staffing ratio?
25. How do you train staff about caring for residents who have Alzheimer's disease or other dementias?
26. How do you decide specific programming for the memory care units?
27. Can you accommodate for diabetic diets or food allergies?
28. How do you re-evaluate a resident with Alzheimer's disease medications?

1. When did the community open?
December, 2004

2. How many stories are there?
Keystone Communities of Eagan has 4 floors.

3. How many areas are there for sitting and visiting outside the apartment building?
There is a patio with a table and a grill on the Silverbell Road and Cedervale Blvd. side of the building. There is also a lovely porch with furnishings on the courtyard side of the community. Next to the porch is a beautifully landscaped strolling garden with benches. City sidewalks are excellent for those that like to walk.

4. How many apartments are in the building?
There are 129 units: 80 are independent living apartments; 33 are assisted living apartments; 16 are memory care apartments.

5. What type of heat is in the apartments?
Hot water baseboard heat. You control your own thermostat for your desired comfort level.

6. Can we install a ceiling fan in our apartment?
Upon your request and purchase of a ceiling fan with a light kit, our Maintenance Director will install a ceiling fan of your choice at a minimal fee. The existing living room — dining room light fixture will be eliminated and the fan will be installed in its place.

7. What appliances are provided?
All independent and assisted living apartments have wall air conditioners, refrigerators, stoves, microwaves, dishwashers and garbage disposals. Washer/Dryer combos are located in the Independent units.

8. Is laundry service provided for assisted living and memory care units?
Laundry services are provided according to individual service plans for all assisted living and memory care residents.

9. What color are the appliances?
White.

10. What color is the carpet?
Carpeting in all apartments is in the creamy/beige tones. Bathroom linoleum is in the creamy/ beige tones to make those rooms lighter and cheerful. The kitchen floor has a rich wood grain finish.

11. What color are the cupboards and the woodwork?
The cupboards are light-medium oak.

12. What amenities are available?

• Chapel
• 24 hour compassionate care
• Activity program, pastoral care, cultural, recreational, and social events
• Chef prepared dining services
• Emergency response system
• Air conditioning, heat and all utilities except telephone are included
• One meal included daily for independent living apartments
• Additional meals may be purchased by independent living apartments
• Three (3) meals per day are included for assisted living and memory care apartments
• Housekeeping may be purchased by independent living apartments
• Laundry is included for assisted living and memory care residents
• Washer/dryer combo are included in independent living apartments
• Assistance with daily activities for assisted living apartments, as needed
• Assistance with daily activities is included for memory care residents
• Resident selected exercise and fitness programs for all residents
• Private mail boxes
• Storage lockers
• Enclosed walking landscaped garden
• Designated outside smoking area
• Pet walking area
• Comfortable common areas
• 24 hour controlled access
• Bright and airy 3 season country style porch
• Cozy library
• Arts and crafts room with kitchen
• Big Screen TV rooms
• Beauty and Barber Shop
• Community Room

13. Are window treatments provided?
Yes mini-blinds are on all the windows.

14. Are there showers or tubs in the bathroom?
In the two and three bedroom apartments with two baths, one bathroom has a tub/shower combination and the other bathroom has a spacious walk-in shower. In the one bedroom/one bath apartments, the bathroom has a spacious walk-in shower.

15. Are there emergency pull cords installed?
Pull cords are in the bathrooms and bedrooms.

16. Are there grab bars in the bathroom?
Grab bars are in the shower, the bathtub, and the toilet areas.

17. Are there hand rails in the hallways?
Yes, they are on one side of the hallway.

18. Where are the sprinkler systems located?
State of the art sprinkler systems are located in all units and common areas.

19. Are pets allowed?
Yes, upon approval of the RN administrator and payment of a $500 pet deposit.

20. What is the ceiling height in the apartments?
Approximately 8 feet.

21. If I am a resident of an independent living apartment and need more care, will I have priority over someone not living in the building?
Every person who lives at Keystone Communities has top-priority admission to any other part of the community.

22. How are assisted living charges determined?
You/your family will have a consultation with our RN or RN Administrator who will evaluate your needs. Services and the service charges will be based upon the size of your apartment and the assistance you need.

23. Are there garages?
There are 88 underground, heated garage spaces available for an additional $50 per month. Parking space for your visitors are available in the parking lot outside the entrance of the building.

24. What is your staffing ratio?
The staffing hours for budgeting and hiring purposes are based upon 50% of our residents being independent; 35% needing level 2 services; and 15% needing level 3 or memory care services. As these percentages change, staffing hours will change. Keystone Communities of Eagan is committed to excellence and to providing the services described in residents’ service agreements.

25. How do you train staff about caring for residents who have Alzheimer’s disease or other dementia?
Keystone's direct care giving staff and their supervisors receive training that includes the topics listed below as part of their facility orientation program (This orientation is conducted by the RN Administrator and her designee):

• An explanation of Alzheimer's disease and related disorders
• Methods for giving assistance with activities of daily living
• Strategies for problem solving challenging behaviors
• Methods to enhance communication skills

26. How do you decide specific programming for the memory care units?
The Activities Director uses many resources to put together the monthly calendar of events. There are always new ideas for us to use. Keystone Communities also belongs to a senior care provider organization that provides ongoing educational opportunities for the staff. Often families are the best information source from which to develop programming. At admission and after, staff track the resident’s previous areas of interest and use this information to keep the resident interested and active.

27. Can you accommodate for diabetic diets or food allergies?
Keystone Communities serves a set in advance menu with one menu selection for each meal. However, we can cater to certain food diets and certainly for food allergies. If extensive menu changes are required, we can make these changes in cooperation with the resident and their doctor. There may be added charges in these cases.

28. How do you re-evaluate a resident with Alzheimer's disease medications?
Any re-evaluation of an established medication regime would be done by the RN in consultation with the resident and resident's family and with the resident's physician.